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WARRANTY SERVICES

 

The Best Warranties Available

Even a few hours of downtime can be catastrophic. Protect your Toughbook® devices with Panasonic Warranty Services, and you’ll benefit from faster repairs, predictable budget management and a more productive internal IT department, thanks to the lack of repair fire drills and interruptions. We maintain a full stock of repair parts to ensure a quick turnaround, no matter where your repair or replacement service need is. Customers repeatedly tell us that Panasonic Warranty Services are worth every penny.

Our warranty services include:

STANDARD WARRANTY

Your devices will be protected from manufacturing defects for three years and we include a priority parts exchange program and repair service at no cost. You’ll also receive lifetime access to our U.S.-based technical support hotline; online access to drivers, first-aid disks, BIOS updates, tools, utilities and manuals; free overnight delivery of parts and repaired units; and access to Panasonic field service personnel. Learn more

EXTENDED WARRANTY

Extend our three-year Standard Warranty to a fourth or fifth year, stretching coverage to match your refresh cycle. Enjoy peace of mind, uninterrupted worker productivity, and significant reduction in out-of-warranty repair costs and IT workload.

PROTECTION PLUS (ACCIDENTAL DAMAGE COVERAGE)

Augment your Standard Warranty with no-fault accident coverage. Accidents happen in mobile work environments, and Protection Plus provides prompt repair of all major computer parts. In cases where the damage is beyond repair, we will replace the entire device. Protect your staff and IT department from all of the downtime that comes with broken devices, and keep projects on budget without having to “cushion” for unexpected repair costs. This protection option covers one major component failure per year.

ULTIMATE CARE

For organizations that operate in extremely challenging environments and those who simply wish to minimize risk, this warranty offers the ultimate peace of mind. Unlike the Protection Plus plan, which covers one major repair per year, the Ultimate Care plan allows you to break your device over and over again – all repairs will be covered.

GLOBAL WARRANTY

No matter where your work takes you, with a Global Warranty, your device is protected. Global Service offers support for all Toughbook products in 102 countries around the world.

ONSITE SERVICE

When you just can’t send a computer in to our National Service Center, we will send Panasonic-certified technicians to your door to perform repairs onsite.

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