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Field Services Solution

KEEPING FIELD TECHS CONNECTED, PRODUCTIVE AND RESPONSIVE

Mobile computing power has changed field service in ways that pay dividends throughout the enterprise. Today’s platforms can optimize everything from routes and fuel consumption, to appointment windows and customer service.

Unfortunately, many companies built their digital workflows on consumer-grade tablets and laptops. Those machines delivered the digital revolution, but failed at alarming rates. Today, more and more field service operations are trading the endless cost of hardware failure for rugged, reliable Toughbook and Toughpad—mobile devices that allow you to increase efficiencies and keep your customers happy.

What do Toughbook and Toughpad mean for field service?

BETTER CUSTOMER SERVICE

With the superior connectivity of Toughbook and Toughpad, you can track and report locations and schedules with pinpoint precision. This allows repair technicians to shrink appointment windows and keep customers posted on when their tech will arrive via text, email or voice calls. Direct store delivery teams will be more agile thanks to real-time product information and inventory updates.

MORE NIMBLE FIELD TECHNICIANS

Toughpad-armed technicians work free from time-draining paperwork, printed directions and pen and paper inventory. Completing invoices, cataloging inventory, even planning routes becomes a seamless extension of getting their service tasks done. Shifting admin tasks off the tech and onto the machine lets them focus on first-time fix rates instead of bookkeeping.

MORE EFFICIENT FIELD OPERATIONS

Equipping every tech with a Toughpad gives dispatch constant visibility into location, workload and timing across your entire system, which allows dispatchers to shift resources intelligently so that bottlenecks and unexpected delays don’t cascade throughout your workforce.

LOWER TOTAL COMPUTER HARDWARE COSTS

Toughbook and Toughpad devices may appear more expensive on paper than "similar" business and consumer-class machines, but when you pencil-out the total cost of cracked screens and premature replacement, plus the time lost when a machine drops its mobile connection or flat out fails on the front lines, Panasonic Toughbook computers come out way ahead.

Toughbook & Toughpad: Built for life in the field

We developed the original Toughbook® to serve the most demanding jobs, including law enforcement and military forces around the globe. Today, Toughbook and Toughpad® offer the widest range of rugged mobile computing devices you can find, all independently certified to perform at or above the Military Standard 810G specification for their class. These devices are ideal for the daily rigors faced by field service workers.

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