National Service Center
Welcome to Rugged Basecamp
For more than two decades, the National Service Center has deployed and serviced Panasonic products, and our technicians know mobile technology inside and out. National Service Center engineers and technicians take the time to get to know customers personally, and are committed to excellent service year after year after year. That kind of continuity is rare.
What you can expect from our National Service Center:
Talk to real people, not machines, who will give you a real-time status update about your repair. When you need to send in a mobile device for repair, we turn it around quickly with an average repair time of under two business days.
Our technicians work closely with factory engineers to stay abreast of new products and to give feedback on how to improve next-generation products. This close relationship is key to our industry-leading low product-failure rate.
The National Service Center is located right in the center of the United States, making it conveniently close to everywhere. That means you’ll have fewer time zones and shorter mailing distances in the way of receiving repaired devices.