& Management FAQs
The Customer Branding Badge program allows an organization to have its own logo applied to the cover of a Panasonic Toughbook® mobile computer and Toughpad® tablets.
There are several important benefits of the badge. It helps promote the organization's "brand", reduces the likelihood of theft by identifying ownership and aids in loss recovery since the badge cannot be removed by someone who found or stole the unit. An additional benefit is pride of ownership for the user.
Content can include the organization's logo, a "helpdesk" phone number, a project name or any other "branding" information.
50 badges. Organizations deploying fewer than 50 Toughbook laptops may still want to consider the production of this many badges for later Toughbook computer or Toughpad tablet deployments or replacement of lost, stolen or damaged units.
Yes, the Panasonic Data Protection Service can help organizations to remotely wipe data from a user's Toughbook unit without the new user's knowledge.
If a computer is reported missing or stolen, the Absolute Recovery Team works with the police to track and recover the computer. The Absolute Team provides the police with tracking information to pinpoint the physical location of the computer and documentation needed to obtain subpoenas and procure search warrants to recover the computer.
The data removal process uses an algorithm that meets the United States Department of Defense (DOD) standard for data removal. Once the data is removed from the unit, it cannot be recovered.
Panasonic stores organization-owned spare Toughbook computers and Toughpad tablets, and ships them to the organization's users in exchange for their non-functioning laptop. The user keeps the swapped computer. The original unit is serviced and stored by Panasonic until another user needs to Hot Swap.
Yes, Panasonic ships Hot Swap units and the units that need repair for next business day delivery to and from the National Service Center at no charge.
No, Panasonic provides next business day delivery at no charge for Hot Swaps to and from locations within the United States only.
No, the Toughbook or Toughpad units used in the Hot Swap pool are purchased by the organization and stored at Panasonic's National Service Center. These units always remain the property of the organization and are used only as loaners to users who work for the organization, never other organizations.
Yes. The package is available for three, four or five years.
No. Disk Image Management is included in the Hot Swap Management Service.
All Hot Swap Management Services are performed at Panasonic's National Service Center.
With On-site Service, the technician goes to the Toughbook laptop or Toughpad tablet, rather than the laptop being shipped to Panasonic's National Service Center.
It is more convenient for the user who will not have to pack and ship the non-functioning unit. This is also an advantage when security is a concern. Confidential data never leaves the user's location.
Yes. On-site Service is presently available in selected countries in Europe, North America, Asia and the Middle East. For a complete listing of countries with service, please refer to the On-site Service brochure.
Panasonic continually adds countries to the coverage area. Based on geography, Panasonic may be able to establish a servicing partner arrangement upon request.
The user calls 1-800-LAPTOP5. This number is also available from more than 100 countries outside the United States.
In most cases, the next business day, if the user called 1-800-LAPTOP5 before 4PM (EST) and is located near one of the top 50 cities in the United States. Beyond those regions, On-site Service will arrive on the second business day.
All components can be serviced on-site. In the event a repair is out-of-warranty, an estimate for service is given to the customer before proceeding. Customer charges include parts, labor, shipping and all applicable taxes.
No. On-site Service is not available Saturday, Sunday or federal holidays.