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DEPLOYMENT SERVICES

 

Special Ops for Toughbook® Installations

Ensure that your Toughbook® computers and tablets arrive ready to work. We design a deployment support package that is tailor-made for your environment. It begins with rigorous stress-testing systems for 48 hours straight, loading your software image onto systems and integrating third-party accessories, tagging assets, and producing deployment reports with data that you can feed into your asset management system. With our deployment services, you get far more than a fleet of computers. You get customized systems that are fully integrated into your organization – the moment they land in your team’s hands.

Our deployment services include:

100% GUARANTEED FUNCTIONALITY

100% GUARANTEED FUNCTIONALITY

Our extra-thorough 48-hour stress testing is twice as long as the industry norm, ensuring that every computer and tablet will work long and hard for you.

ASSET TAGGING AND MANAGEMENT

ASSET TAGGING AND MANAGEMENT

We affix asset tags and compile all data in a deployment report that can be integrated into your asset management system.

DISK IMAGE MANAGEMENT

DISK IMAGE MANAGEMENT

We catalog your disk image(s) and keep them up to date as you make changes. As units come in for repair, we apply the latest images and return them to your workers ready to roll.

ONLINE SERVICE HISTORY MANAGEMENT

ONLINE SERVICE HISTORY MANAGEMENT

Our specialists maintain complete service histories on all of your Toughbook computers and tablets. This allows you to monitor service trends and identify potential user training needs.

DEPLOYMENT REPORTS

DEPLOYMENT REPORTS

We create customized, detailed reports for each Toughbook computer, handheld, 2-in-1 or tablet. An invaluable tool for general asset tracking, you can also use them to track warranty renewals, manage wireless carrier contracts and more.

ACCESSORY KITTING SERVICES

ACCESSORY KITTING SERVICES

Whatever your accessory needs, our National Service Center can handle them. We accept shipments from manufacturers, add all accessory information to your deployment reports, integrate third-party components, perform testing and distribute your final customized computers to your employees—wherever they’re located.

CUSTOM BIOS

CUSTOM BIOS

We work with your organization to create a custom BIOS that shows your company name on the splash screen, in addition to setting up security options such as password protection.

WIRELESS ACTIVATION SERVICE

WIRELESS ACTIVATION SERVICE

We’ll install SIM cards and coordinate wireless activation with your carrier of choice, so your Toughbook arrives prepared for WWAN access right out of the box.

ABSOLUTE ACTIVATION SERVICE

ABSOLUTE ACTIVATION SERVICE

During device deployment, we can also install and activate Absolute® Data & Device Security (DDS). Even if someone completely wipes your hard drive, puts in a new drive and reloads their own software, your Absolute Activation Service will remain intact.

Deployment Options

 
Panasonic Premier Deployment Service Package

Available in 3, 4 & 5 year increments, this package provides a single point of accountability from initial deployment through the entire lifecycle of the project. You’ll receive a full service expert installation, including our ultra-rigorous 48-hour stress testing period, initial disk imaging, asset tag installation, deployment reports and ground shipping to multiple locations. But we don’t stop with deployment. For the life of the warranty, you’ll also receive reimaging after repair and continual online service reporting.

 
Panasonic Bronze Deployment Service Package

A cost-effective alternative for customers who wish to fulfill all follow-up services in-house, this package gets your team off to the right start with an initial deployment including: ultra-rigorous 48-hour stress testing, initial disk imaging, asset tag installation, a deployment report and ground shipping to one location within the United States.


Service Packages Include:

Deployment Options

Bronze

Premier

Load Customer/Custom Image
All Inclusive Deployment Report
Image Validation Test + Charges - ship to/from
Service Updates + Engineering Changes
Install Logo Badge (Logo Badge not included)
Install/Charge Battery
Install Pen/Tether
Asset Tag + Install (Custom Tages - min 500)
Fed Ex Shipping Included
Under (20) Ship
Install Case/Holder
Custom Labels Added to Outside Box
Insert Customer Documents
Custom BIOS/CMOS Settings
2 Months Storage/Insured
Post Image Configuration (5 min/unit max)
Pack Carton for Small Quantity Shipments
Expedited Deployment
48 Hour burn in
Multiple Ship Locations
Multiple Ship Dates
Disk Image Management (3,4 or 5 Years)
Multiple Images
 

Services can be purchased as a package (such as Premier or Bronze packages) or a la carte.

FAQs

 

Panasonic Premier Deployment Service Package: The Panasonic Premier Deployment Service Package provides a single point of accountability for initial deployment and for the lifecycle of the project. This service includes 48-hour burn-in, initial disk imaging, asset tag installation, deployment reports, ground shipping to multiple locations, reimaging after repair during the length of the warranty and continual online service reporting for the duration of the warranty. The Premier Deployment service is available for 3, 4 & 5 year increments.

Panasonic Bronze Deployment Service Package: The Panasonic Bronze Deployment Service Package provides a single point of accountability for initial deployment. This service includes initial disk imaging, asset tag installation, a deployment report and ground shipping to one location within the United States. The Panasonic Bronze Deployment Service Package provides a cost-effective alternative for customers that plan to have all the post-deployment services performed in-house, yet desire to have the initial deployment handled by Panasonic.

Panasonic Premier Deployment Service Package

The primary items include:

  • Gold disk image loading
  • 48-hour burn-in
  • Disk image management
  • Basic unit configuration (up to five minutes hands-on)
  • Asset tag installation
  • Scanning of serial, model and asset numbers for deployment reporting
  • Deployment to multiple customer locations, including asset information and tracking reporting
  • Shipping to customer deployment sites within the United States
  • Online service analysis
  • Reimaging and continual online service reporting as needed (for the life of the warranty)

Panasonic Bronze Deployment Service Package

The primary items include:

  • Gold disk image loading
  • Custom asset tag creation and installation
  • Scanning of serial, model and asset numbers for a deployment report
  • Shipping to one customer deployment site within the United States

Panasonic Premier Deployment Service Package: Yes. The Panasonic Premier Package is available for three, four or five years.

Panasonic Bronze Deployment Service Package: No. The Panasonic Bronze Deployment Service Package is not provided over any period of years; it is designed to handle only the initial imaging and deployment phase. Once the Toughbook units have been shipped to the customer, the service is complete.

Panasonic Premier & Bronze Deployment Service Packages: All services are performed at the Panasonic National Service Center. This provides optimal service continuity over the life of your devices, as this facility completes 90% of our in-warranty and out-of-warranty repairs.

Panasonic Premier Deployment Service Package: Yes. The Panasonic Premier Deployment Service Package allows for quarterly updates of multiple images (up to three).

Panasonic Bronze Deployment Service Package: Yes, but only with the purchase of Panasonic Disk Image Management. As the Panasonic Bronze Deployment Service Package was designed for low-cost and initial imaging services, management of the image and reimaging is not included in the Panasonic Bronze Deployment Service Package. However, you may purchase Disk Image Management for a period of one to five years.

Speak with an authorized Panasonic reseller to order a deployment service package or a la carte support services.

Initial Disk Imaging involves the installation of your unique image at the beginning of device deployment. Disk Image Management is an ongoing service that enables your devices to be reimaged in the event that an in-warranty repair requires reimaging of the hard drive.

In addition to the peace of mind that comes with a secure initial disk image available for reinstallation in the event of repairs, this service also provides the opportunity to archive image updates up to once per quarter. In this way, the most current image used in the field is archived and applied to units with in-warranty hard disk drive failures. Please note: under this program, image installations can only be applied to repaired units; it is not available for use as a systematic update program across multiple working devices.

No. This service provides a reloading of your unique disk image only.

Yes. Disk Image Management is included with Panasonic Premier Deployment Service Packages and the Panasonic Hot Swap Management service.

Yes. Disk Image Management can be purchased separately for a period of one to five years.

Online Service records the service history of each unit that comes to the Panasonic National Service Center for all in-warranty and out-of-warranty repairs. Asset Management provides data identification and tracking of your physical Toughbook devices as the units change hands during their lifecycle.

You can log in to view the type of repair, date the unit was received and the date unit was repaired and shipped. More than just a calendar, this tool can be used to determine trends at the user, product and even component level to help you optimize user training and device deployments.

Yes. Available as part of the Panasonic Premier Deployment Service Package or a la carte, access to the Panasonic National Service Center Online Portal allows you to see all of your registered device service history and more.

Yes, the Panasonic National Service Center Online Portal does provide multiple standard reports and charts, but also provides the flexibility to export all data views to Microsoft Excel format.

Yes. The Panasonic National Service Center Online Portal is included with Panasonic Premier Deployment Service Packages and Panasonic Hot Swap Management service.

It is a flexible, web-based reporting program that is available 24/7. Clients who have purchased the Panasonic National Service Center Online Portal as part of other Panasonic Professional Services or a la carte may contact ProServices@us.panasonic.com to gain access to and training on the portal.

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