Panasonic

FAQ

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General

Q: How do I go about contacting someone for a demo?
A: A local representative can be found by entering in your location into our Dealer Locator or you may wish to contact us directly via our Contact Support
Q: How do I go about purchasing Panasonic Assembly Tools?
A: Simply enter your location into our Dealer Locator to obtain the contact information or your local representative. The representative will be able to assist you in answering any questions and provide you with the local dealer in your area.
Q: What makes Panasonics Hybrid Switch so much better?
A: Panasonic's Hybrid Switch only passes 0.5 amps through the switch. The high amperage leads bypass the switch connecting directly to the motor. This prevents the contacts from burning out and failing prematurely prolonging the life of the switch.
Q: How can I obtain 3D drawings of the tools?
A: The 3D files can be downloaded here.
Q: Do your tools have theft prevention?
A: Yes, anti-theft prevention is available when using our radio model tools with a Qualifier. A feature within the tool can be enabled (C1). Once the tool no longer communicates with the Qualifier the tool is automatically disabled.

Mechanical Pulse Tools

Q: Can the operator change the tools settings on the Mechanical Pulse Tools?
A: No, the only way to change the settings on the tools is through the use of a remote.
Q: Can Chrome sockets be used with Mechanical Pulse Tools?
A: We do not suggest using Chrome sockets as it poses a safety concern for the operator (chrome flaking, breaking the socket, etc.) It's recommended that the customer uses impact duty sockets for use with Mechanical Pulse Tools.
Q: Can ergo drive sockets be used on Mechanical Pulse Tools?
A: Yes, the output shafts are designed to work with ergo drive sockets see below for dimensional data.

3/8" Sq. Drive
Ergo Ext Diameter - 11.9 mm
Ergo Ext. Length - Approx. 10mm

1/2" Sq. Drive
Ergo Ext Diameter - 15.9 mm
Ergo Ext. Length - Approx. 10mm
Q: How can I prevent extension wobble?
A: We have found that it is best to use an ergo drive extension to significantly reduce extension wobble.
Q: Do Mechanical Pulse Tools have torque reaction?
A: Panasonic's line of Mechanical Pulse Tools are designed to eliminate torque reaction therefore no reaction device is needed all the way up to 650 Nm. This greatly improves ergonomics and eliminates the potential of injury due to repetitive torque reaction.
Q: What is the torque range of the Mechanical Pulse Tools?
A: Panasonic's Mechanical Pulse Tools offer virtually no torque reaction from 3.0~650 Nm (2.2~479 Ft. Lbs.)
Q: The Mechanical Pulse Tools have a setting of L1/L2, what does it mean?
A: The L1/L2 setting is the Flush Detection Mode and is the point in which the tool declares the parts to be snugged together and switches to torque calculation mode.

L1 – Use on applications with no pulses before the flush point or when fastening fragile materials like plastic.

L2 – Use on most applications when the tool pulses before achieving the flush point.
Q: Do the Mechanical Pulse Tools maintain torque as the battery voltage drops?
A: Yes, the GuardION System monitors the battery voltage and before the battery power becomes too low to maintain torque, it shuts down the tool and notifies the operator by blinking the LED indicator.

EYFGA Series Clutch Tools

Q: How Accurate are the EYFGA Series Precision Clutch Tools?
A: Panasonic’s line of Precision Clutch Tools are capable of achieving better than +/- 10%>CMK 1.67* (*In ≥3Nm range).
Q: Can the operator change the EYFGA series tool settings?
A: No, the only way to change the settings on the tools is through the use of a remote and/or a clutch adjustment tool.
Q: Do the EYFGA Series Clutch Tools maintain torque as the battery voltage drops?
A: Yes, the GuardION System monitors the battery voltage and before the battery power becomes too low to maintain torque, it shuts down the tool and notifies the operator by blinking the LED indicator.

EYFGB Series Clutch Tools

Q: How Accurate are the EYFGB Series Precision Clutch Tools?
A: Panasonic's line of Precision Clutch Tools are capable of achieving better than +/- 10%>CMK 1.67* (*In ≥3Nm range).
Q: Do I need a remote to setup the EYFGB series basic clutch tools?
A: No, the basic clutch tools are not programmable. However, a clutch adjustment tool is needed for changing the torque.
Q: Why can’t I change the speed on my EYFGB Tools?
A: The EYFGB series tools cannot be programmed to adjust the speed or enable other features available in the EYFGA series. Only torque can be adjusted.
Q: Can the operator change the torque on the EYFGB series?
A: No, the only way to change the torque settings is with a clutch adjustment tool.
Q: Do the EYFGB Series Clutch Tools maintain torque as the battery voltage drops?
A: Yes, the GuardION System monitors the battery voltage and before the battery power becomes too low to maintain torque, it shuts down the tool and notifies the operator by blinking the LED indicator.

EYFR02 Single Tool Qualifier

Q: How can I obtain a copy of the EYFR02 Single Tool Qualifier owner's manual?
A: The manual can be downloaded by clicking here.
Q: What type of communication do the wireless tools use?
A: We utilize one to one ZigBee communication to insure a high level of security at a very low mw power rating to prevent any interference with other wireless components within the factory.
Q: Can the Single Qualifier be connected to a PLC?
A: Yes and the cable part number is EYFRZ02CA.
Q: Does the single channel Qualifier offer networking/fieldbus communication?
A: No, the EYFR02B Qualifier does have discrete I/O to communicate with a PLC which can run networking/fieldbus communications.
Q: Can the single Qualifier count batch cycles?
A: No, a PLC would be required to batch count.
Q: Is there software for the EYFR02 Single Tool Qualifier?
A: The software can be downloaded here.
Q: Can I use a PC with software to view the data stream (collection) on the single qualifier?
A: No, the single tool Qualifier does not have a way to export data. However, a PLC can be used with the Discrete I/O to data log.
Q: Can a wireless tool be enable/disabled? (when a tool is not required the tool is not enable to be used)
A: Yes, when utilizing a Qualifier and wireless tool, a feature (C1) with in the tool can be enabled. Only the tool called up on the run screen is enabled to run. The rest of the tools are disabled.
Q: How easy is it to learn a tool to a qualifier?
A: Very easy, it’s as simple as pressing a button to learn a tool, remove/replace battery and pull the tools trigger. The tool is now learned to the Qualifier.
Q: What is the working range of the wireless tool and Qualifier?
A: A highly reliable data signal can be transmitted if the tool is within 10m (33 ft) of the Qualifier.

EYFR03 Single Tool Qualifier

Q: How can I obtain a copy of the owner’s manual?
A: The manual can be downloaded by clicking here.
Q: Is a Quick Programming Guide available for the EYFR03 Qualifier?
A: Yes, the Quick Programming Guide for the EYFR03 Qualifier can be found here.
Q: What type of communication do the wireless tools use?
A: We utilize one to one ZigBee communication to insure a high level of security at a very low mw power rating to prevent any interference with other wireless components within the factory.
Q: How many rundowns does the Qualifier store?
A: The Qualifier stores 10,000 rundowns and can be view by pressing the history button or they can be downloaded to a USB drive.
Q: Can you scan a vin/barcode and connect it to the data?
A: Yes, the Qualifier has a RS-232 port for a barcode scanner or the data can be sent over Ethernet/IP or Open Protocol.
Q: What types of networking/fieldbus are available on the qualifier?
A: Ethernet/IP, Open Protocol, Toolset
Q: Can you hook up a socket tray to the Qualifier?
A: Yes, however a socket tray can be used as a tool tray which will automatically select the assigned parameter to that tool.
Q: Is there software available for the EYFR03 Qualifiers?
A: Yes, the software can be used to program the Qualifier, download data, backup Qualifier settings, setup I/O and much more. The software is available to download here.
Q: Where can I obtain a copy of the firmware for the EYFR03 Qualifier?
A: The firmware can be download here.
Q: Can a wireless tool be enable/disabled? (when a tool is not required the tool is not enable to be used)
A: Yes, when utilizing a Qualifier and wireless tool, a feature (C1) with in the tool can be enabled. Only the tool called up on the run screen is enabled to run. The rest of the tools are disabled.
Q: How easy is it to learn a tool to a qualifier?
A: Very easy, it’s as simple as pressing a button to learn a tool, remove/replace battery and pull the tools trigger. The tool is now learned to the Qualifier.
Q: What is the working range of the wireless tool and Qualifier?
A: A highly reliable data signal can be transmitted if the tool is within 10m (33 ft) of the Qualifier.

Batteries

Q: How many times can a battery be charged?
A: A Panasonic Lithium-Ion battery can be charged approximately 1500 charge cycles.
Q: How many fasteners can be installed per charge?
A: A list of tools with the number of fasteners per charge can be found here.
Q: What happens if I leave battery on the charger?
A: No problem, our GuardION Technology protects the battery from being over charged. Once the charger charges the battery the charger switches to standby mode protecting the battery.

Chargers

Q: Can the charger charge all of the batteries or do I need a different charger for each battery?
A: The EY0L82 Charger can charge 10.8v-28.8v batteries.
A: The EY0110B Charger can only charge 7.2v batteries.
A: The EY0L11B Charger can only charge 3.6v batteries.

Remote Control

Q: What do the buttons mean on the remote control?
A: Flip the remote over and you should see a sticker that states what each of the buttons do for that difference series of tools.
Q: Are there different remotes or can I use one to program any of the Panasonic programmable tools?
A: The EYFA31 remote control can program any of our programmable tools and only one remote is required for programming the tools.
Q: What type of battery does the remote control use?
A: EYFA31 = CR2025
A: EYFA30 = CR2032

Service

Q: Where can I send my tools to be serviced?
A: Panasonic’s Service Center is located in McAllen Texas with full repair capabilities including a large stock of inventory. To have a tool repaired, no rma is required, simply send the tool with information about the failure to the below address.

Panasonic Factory Service Center
Attn: Assembly Tool Repair
4900 George McVay Drive, Suite B
McAllen, TX 78503
Tel: 866-907-9111
Email: panacare@us.panasonic.com
Q: What is the warranty on the tool?
A: The battery has a 1 year limited warranty against manufacture defects for both parts and labor. Limited Warranty Coverage (For USA and Puerto Rico Only) – If your product does not work properly because of a defect in materials or workmanship, Panasonic Corporation of North America (referred to as "the warrantor") will, for the length of the period indicated, which starts with the date of original purchase ("warranty period"), at its option either (a) repair your product with new or refurbished parts, (b) replace it with new or refurbished equivalent value product, or (c) refund your purchase price. The decision to repair, replace or refund will be made by Panasonic.
Q: What is the warranty on the battery?
A: The battery has a 1 year limited warranty against manufacture defects for both parts and labor. Limited Warranty Coverage (For USA and Puerto Rico Only) – If your product does not work properly because of a defect in materials or workmanship, Panasonic Corporation of North America (referred to as “the warrantor”) will, for the length of the period indicated, which starts with the date of original purchase ("warranty period"), at its option either (a) repair your product with new or refurbished parts, (b) replace it with new or refurbished equivalent value product, or (c) refund your purchase price. The decision to repair, replace or refund will be made by Panasonic.