Solution design and support from an industry leader.

Panasonic brings deep expertise in solution design, integration, deployment and ongoing support for your digital signage system. Whether it's a simple display for a single store, or a nationwide-networked system of video walls, our world-class hardware, software and installations are backed by worry-free warranties for total peace of mind.

FULL SUPPORT FROM INITIAL DESIGN TO FINAL CERTIFICATION AND BEYOND

You can count on Panasonic for long-term service contracts and IT managed services that are guaranteed to keep your digital signage at peak performance, while drastically reducing your operational costs. Panasonic is your trusted partner for:

DESIGN AND INSTALLATION:

  • Consulting
  • System Architecture and Design
  • Purchasing, Logistics and Warehousing of all Equipment
  • Project Management
  • Hardware/Software Compatibility Testing
  • Remote Device Control Integration for System Management and Remote Diagnostics
  • Software Imaging/Replication
  • System Installation and Integration Including Electronic Notifications, Equipment Issues, Tracking Notifications and Resolution
  • Customer Acceptance Testing
  • Customer Training and Launch

ONGOING DIGITAL SIGNAGE SERVICES:

  • Content Management
  • Administrative Rights for Accessing Content and Displays by Network, Region, Location and Screen
  • External Data Integration
  • Maintenance and Support (Remote and Field)
  • Extended Warranties and Service Levels
  • Fully Integrated Field Service from Our Call Center
  • Network Operating Center Monitoring for: Ticket Generation, Service Dispatch, Asset Tracking/Parts Ordering, Repair, Testing, Customer Sign-off and Reporting
  • Content Creation

REMOTE MAINTENANCE AND SUPPORT:

  • Network Operations and Data Center
  • 24/7/365 Support via Toll-Free Technical Hotline
  • Remote Network Monitoring and Management
  • Host Application and Content Storage
  • Dedicated Technicians for Remote Diagnostics, Troubleshooting, Rebooting and Repair
  • Trouble Ticket Generation and Tracking Through All Aspects Until Resolution

FIELD MAINTENANCE AND SUPPORT:

  • Dispatch Service Integrated with Call Center
  • Onsite Technical Troubleshooting – Problem Assessment, Repair/Replace for All Equipment
  • Swap Service for All Equipment
  • Preventive Maintenance – Recurring Service to Maintain Peak Performance
  • Asset Management Tracking
  • Extended Warranties
  • Custom Service Level Agreements
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