All system components, except consumable items, are covered by Protection Plus. Consumable items include security key, camera cap, mounting pads, etc. The program covers up to one major failure per unit, per year, for the VPU, control panel and camera. When necessary, Panasonic will repair or replace the unit with a model of equal or greater value.
If an Arbitrator is accidentally damaged, call Technical Support 1-877-272-6166. The Arbitrator Services team will assess the damage and arrange for the next-business-day delivery (within the United States) of a replacement component at no charge.